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Protect Your Google Business Profile from Scammers: False Suspension Emails

On June 11, 2023

Beware of Scam Emails: Protect Your Google Business Profile

In today’s digital world, scams and phishing attempts have become increasingly sophisticated. Unfortunately, even the most cautious individuals and businesses can fall victim to these deceptive tactics. Recently, a client of Zech Design received a scam email claiming that their Google Business Profile had been suspended. The email stated that a company called “Prime Directory Services” was working in collaboration with Google to resolve the issue. While the email seemed legitimate and contained accurate information, it turned out to be a cleverly crafted scam.

The GBP Suspended Email Scam

The client forwarded the email claiming their Google Business Profile was suspended and asked if it was legit. The email came the day after Zech Design had been working in his profile. Surprised, but also concerned, we reviewed the email carefully.

The email urged my client to take immediate action to resolve the suspension, as it could negatively impact their online presence. What made this scam particularly convincing was the fact that the information in the email was accurate, except for one crucial detail—the client’s listing had not been suspended.

The email claimed that “Prime Directory Services” was an official partner of Google, working diligently to assist businesses in lifting their profile suspensions. It provided step-by-step instructions on how to rectify the alleged suspension, which seemed legitimate and easy to follow. However, the goal of the scam is to scare the client, gain trust, and collect information about you and the business.

Identifying Red Flags

While this scam email was carefully crafted, there were a few warning signs that astute individuals can watch out for to avoid falling victim to such scams:

  1. Unexpected email: Our first thought was, how did this company know about a suspension before we did? If you receive an email out of the blue regarding your Google Business Profile or any other service, exercise caution. Legitimate notifications from Google typically arrive within the platform or are sent from verified email addresses.
  2. Urgent language: Scammers often use fear and urgency to pressure recipients into taking immediate action. Take a moment to step back and assess the situation objectively before providing any personal or sensitive information.
  3. Unusual requests: Be wary of any requests for personal information or documentation related to your business. We took extreme caution with links and did Google searches to check for legitimacy. Reputable companies like Google would not ask you to download software or provide sensitive information through unverified channels.

Protecting Yourself and Your Business

Google Business Profile

To protect yourself and your business from falling victim to scams targeting your Google Business Profile or other online platforms, here are some essential tips to keep in mind:

  1. Verify directly: Always log in to your Google account or any other platform independently to check the status of your listings. This way, you can be certain that you are accessing legitimate information. Zech Design is a manager on the client’s Google Business Profile. The first thing we did was to log in and check for issues or notifications.
  2. Educate your team: It’s crucial to educate your employees about the risks of phishing and scam emails. Train them to recognize red flags, report suspicious emails promptly, and adopt safe online practices. We were thankful our client trusted Zech Design and forwarded the email before taking action.
  3. Multiple accounts with access: Be sure to have more than one person as an owner/manager on your account. This redundancy ensures you won’t miss any notifications from Google.

Scammers are becoming increasingly sophisticated, making it essential for individuals and businesses to stay vigilant. The recent scam email claiming a Google Business Profile suspension serves as an excellent reminder to double-check before taking any action based on unsolicited emails. Always verify information independently and be cautious when providing personal or sensitive details. By adopting these preventive measures, you can protect yourself and your business from falling victim to scams.

Need assistance with your Google Business Profile? Zech Design can help your business be found in Google Maps. Contact us for a free consultation to learn more.

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